Shipping

  • Are our packages shipped discreetly? What do your shipping boxes look like and how are the labeled?

    All our orders are shipped discretely for your privacy. We use plain brown boxes, UPS, or USPS priority boxes.Inside the box, you will find a packing slip upon which will appear "KTS" followed by a list of the items contained in the shipment.
  • Do Oversized Items Have Additional Charges?

    Oversized or overweight items will have additional charges applied. You will be contacted within 2 business days with a shipping quote for authorization. Special Orders can take up to approximately 4–8 weeks for delivery. Our customer service staff will be able to give you an estimated time of ar...
  • How long will it take for my order to arrive?

    We aim to ship orders on the next business day. Orders received on days followed by weekends, federal, state or local holidays are shipped on the next business day.  Some delay may be experienced if some or part of your order is temporarily out-of-stock. Delivery by UPS and USPS standard ground ...
  • My Tracking Number Doesn’t Work

    If your tracking number starts with a D10011715019578 you will need to follow the link below to check the package status. OnTrac Package Tracking (https://www.ontrac.com/tracking.asp) What is OnTrack? OnTrac Ground is the faster, more affordable alternative for regional parcel delivery in Ca...
  • Restrictions or Prohibitions on Importation

    Certain laws and community standards across America and throughout the World require that you not access or attempt to access adult material or attempt to import or engage in the importation of the same.  If it is illegal for you to purchase or import our products we accept no responsibility for ...
  • Shipping Rates

    NOTE:  The methods and rates shown below are estimates only.  The actual rate will be calculated for the shipping methods available at checkout. Shipping Rates: Your order will be shipped from one of our three warehouses in the United States. Our automated fulfillment system sends delivery orde...
  • What are you shipping rates to the US and Canada?

    Shipping rates are determined with each order depending on the packaging size, weight, and destination of the order.  Based on these factors, you will be presented with a live estimate of the price and method for the delivery of your order. As such, we can't give reliable estimates of shipping...