Welcome to Our Help Site

General

5 articles in this Topic

• Awards
• Our Mission
• Our Vision
• Safe Shopping Guarantee
• Who Are We?

Returns

4 articles in this Topic

• How Do I Arrange For An Exchange My Order Instead Or Return?
• Manufacturer Defects
• Non-Defective Returns
• Returns Policy

Rewards

5 articles in this Topic

• Become a member
• Can I Earn Referral Store Credit Via Social Media Sites?
• Referrals
• Ways to earn
• Ways to redeem

Route

13 articles in this Topic

• Deadlines to file a claim
• How can I track my deliveries in Route?
• How do I file a claim to get a replacement or a refund?
• How to file a claim
• My package is missing; is it lost or stolen?
• Only part of my order shipped. Where are the other items?
• What if I didn’t want Route+ package protection?

See all articles in Route →

Shipping

7 articles in this Topic

• Are our packages shipped discreetly? What do your shipping boxes look like and how are the labeled?
• Do Oversized Items Have Additional Charges?
• How long will it take for my order to arrive?
• My Tracking Number Doesn’t Work
• Restrictions or Prohibitions on Importation
• Shipping Rates
• What are you shipping rates to the US and Canada?

Store Policies

2 articles in this Topic

• Information safety and security
• TERMS OF SERVICE

Miscellaneous

5 articles in this Topic

• Can I Use My Store Credit To Pay For Faster Shipping & Handling Options?
• Does My Store Credit Expire?
• How Do I Redeem My Store Bucks?
• What Can I Use Store Credit For?
• Where Can I Find My Store Bucks?